General FAQs
Please see below opening hours:
Carrum Downs
Mon-Fri: 7.30am to 7pm
Sat & Sun: 9am - 5pm
Public Holidays: As advertised
Moorabbin
Mon-Fri: 7.30am to 7pm
Sat & Sun: 9am - 5pm
Public Holidays: As advertised
Please note, opening hours may differ on public holidays. Please check our Facebook page for updates.
It is always important to maintain your vehicle. This includes both regular servicing and regular cleaning. In addition to looking clean and new, cleaning prevents excessive wear and tear that can be caused by dust, sand, rain, salt, bird droppings, tree sap etc. Over time these substances can wear down the paintwork, leaving the car finish exposed and vulnerable to additional damages.
Why should I choose Tunnel Express?
Tunnel Express offers a high-tech, 3-minute wash with a 24-hour Rain Guarantee. We use a state-of-the-art, soft cloth wash system, that's gentle on paintwork. Tunnel Express is Australia's most environmentally friendly carwash that provides customers with a premium and professional wash in minutes!
Are you environmentally friendly
We provide a clean that is green! Helping the environment is one of our main goals. We reclaim 100% of our water and all our soaps and cleaning solutions are biodegradable and environmental friendly. Our waste disposal is meticulous - first we remove most solids, and then directly dispose of the remaining liquids into the sewer system where it is properly treated and processed.
Which vehicles cannot be washed at Tunnel Express?
To ensure complete customers safety and protect our equipment, there are several vehicle types Tunnel Express cannot service.
These are:
- Trucks with dual rear tyres
- Extended height full size vans
- Vehicles taller than 2.1 metres
- Vehicles wider than 2.7 metres
- Vehicles with large ladder racks
- Open bed pickup trucks with debris, tools, or any other loose materials
- Open bed pickup trucks with fuel tanks
- Vehicles with permanently affixed tri-pod style mirrors
Which vehicles will be washed at owner's risk?
Tunnel Express understands that some vehicles may have several purposes; carrying bikes, skis or other personal items.
At Tunnel Express, the following will be the responsibility of the owner:
- Previous damage (loose molding/emblems, blistered or peeling paint, pin striping etc.)
- Cracked windshields
- Aftermarket accessories such as bug shields
- Objects on antennas (balls, flags, etc.)
- Power antennas that won?t lower
- Ski and bike racks
- Racing fins and spoilers
How long does it take to wash my car?
Tunnel Express is one of the quickest and most advanced wash systems in Australia, providing a complete wash in 3 minutes, for the top wash. Note, this is for the exterior of the car only.
Do you take credit/debit cards for payment?
Tunnel Express accepts credit cards (Visa & Master Card), Club Edge cards and cash. The RFID system is used for our Wash Club customers.
Will my car be dried?
Tunnel Express carwash services include powerful dryers at the end of the wash cycle to remove any water used in the final rinse. Towels are available for purchase, should you wish to give your vehicle a final wipe down.
Club Edge FAQ?s
Where can I use the Club Edge Card?
Any Tunnel Express location
Do the Club Edge Cards expire?
No, they do not expire.
Wash Club FAQ?s
Can I cancel my Wash Club membership?
Yes, to cancel please phone (03) 8669-1791 or email [email protected]. Please allow a minimum of 7 business days (prior to the next billing date) for cancellation to go into effect.
Can I change my membership package?
Yes. If you wish to change your Wash Club Membership to a different package, simply call (03) 8669-1791, or email [email protected]. Please allow a minimum of 7 business days for your package to update.
How many vehicles can I use with the Wash Club?
The Wash Club membership uses a special RFID sticker for a single vehicle only.
How many times can I wash my car with the Wash Club?
Cars can only be washed once a day at either location, between the hours of:
Carrum Downs
Mon-Fri: 7.30am to 7pm
Sat & Sun: 9am - 5pm
Public Holidays: As advertised
Moorabbin
Mon-Fri: 7.30am to 7pm
Sat & Sun: 9am - 5pm
Public Holidays: As advertised
Customer Service FAQ?s
What do I get by joining the email list and will my email be shared?
We will send you exclusive members-only offers, for redemption at Tunnel Express, as well as news, information and car care tips. Your details will not be disclosed to any third party. Should you wish to Unsubscribe from our email database, simply select the ?Unsubscribe? button at the bottom of our emails. To subscribe, follow this link.
How do I change my details?
Please use our contact form to get in touch with us about changing your details. Alternatively, chat to one of our Customer Service Representatives on site.
What guarantees do you offer?
We offer two guarantees: 1. Satisfaction Guarantee, and 2. 24H Rain Guarantee
What is the satisfaction guarantee?
If you?re not 100% satisfied, let us know what the problem is, and we will fix it right away.
What is the 24HR Rain Guarantee?
If it rains within 24 hours of washing your car, you can bring it back and wash it for FREE. Note, this only applies to the Protect carwash service.
