Terms & Conditions

GENERAL TERMS & CONDITIONS APPLICABLE TO ALL CUSTOMERS

  1. Tunnel Express reserves the right to refuse entry to the carwash without stating a justification.
  2. Customer enters carwash at their own risk. Tunnel Express cannot assume responsibility for drivers.
  3. We will perform the carwash of your vehicle on your full responsibility. You must disclose to us all defects, damage, or weakness in your vehicle, known or suspected by you, which may be affected by the services prior to our commencing with the cleaning process. We have no any responsibility or liability for any damage of vehicle during the wash process
  4. If you have any questions regarding the general terms & conditions of service, please contact us via our contact us web form.
  5. We reserve the right to take photos of vehicles on-site that may be used for marketing purposes. Registration will not be published.

 

INDIVIDUAL WASH CODE TERMS & CONDITIONS

Protect+ | Protect | Shine

  1. Tunnel Express reserves the right to refuse a non-suitable vehicle, entry to the carwash. The wash code will be re-issued to the original email that was used to purchase.
  2. Customer enters carwash at their own risk. Tunnel Express cannot assume responsibility for drivers.
  3. We will perform the carwash of your vehicle on your full responsibility. You must disclose to us all defects, damage, or weakness in your vehicle, known or suspected by you, which may be affected by the services prior to our commencing with the cleaning process. We have no any responsibility or liability for any damage of vehicle during the wash process.
  4. Wash codes will be sent to customer via SMS, Email or both once confirmation of successful payment is received.
  5. Multiple Wash Codes may be issued on the purchase of more than one (1) wash in each transaction.
  6. Wash codes issued are one-time use only.
  7. If wash codes are transferred to friends and family – we are not responsible for the loss or non-usage and a replacement won’t be issued.
  8. Wash codes cannot be exchanged or changed for cash.
  9. No refunds or rain checks applicable after purchase.
  10. If you have any questions regarding these terms & conditions of service, please contact us via our contact us web form.

 

CLUB EDGE TERMS & CONDITIONS

General:

  1. The Club Edge loyalty program was launched in 2019.
  2. Club Edge incentivises customers for their loyalty by providing added value, free washes, exclusive offers and local incentives.
  3. Club Edge membership card is limited to one vehicle only.
  4. Club Edge members may own one card only tied to their name and registration details.
  5. Card holders who purchase several cards must have them linked to unique cardholder. No two cards can be linked to the same person.
  6. Club Edge is run by LS management Pty Ltd. ABN: 32083040288.

Entitlements:

  1. 20% additional value with spend of $50 or more
  2. Buy 10 carwashes, get the 11th for FREE
  3. Local area incentives (future program release)
  4. Exclusive offers

Membership:

  1. Club Edge is issued by Tunnel Express and is applicable for use at both carwash locations.
  2. Sign-up to the loyalty program comes with a minimum sign-up charge of $50 which goes towards first service.
  3. The loyalty card is strictly personal, non-transferable and equipped with a unique number.
  4. Tunnel Express Carwash reserves the right to refuse entry to the loyalty program without stating a justification, and the right not to activate a loyalty card.
  5. Tunnel Express Carwash reserves the right to refuse use of Club Edge card.
  6. The cardholder can be asked to present their identity card along with the loyalty card to check the personal use of the loyalty card.
  7. Presentation of Club Edge card is required to draw upon card funds, and to attribute towards card incentives.
  8. The benefits related to the loyalty card cannot be combined with benefits of other promotional activities run by Tunnel Express Carwash.
  9. Incentives of Club Edge program are not transferable or redeemable for cash.
  10. Any loss of theft of, or damage to, the loyalty card must be reported to Tunnel Express Carwash, so that a new card can be issued to the cardholder. This can be done by contacting [email protected] or calling (03) 8669 1791. Card can either be collected in- store or posted out to customer.
  11. Any misuse of the loyalty card leads to immediate and definitive disqualification for any further membership or use of the loyalty card.
  12. The personal data collected by Tunnel Express Carwash in the framework of the Club Edge loyalty card are used exclusively by Tunnel Express Carwash. By accepting these general terms & conditions, the cardholder gives Tunnel Express Carwash permission to use his personal data for personalised offers. The cardholder also gives permission to communicate with him via all possible media, including e-mail and text messages.
  13. Club Edge membership data will not be transferred to any third parties.
  14. Tunnel Express Carwash reserves the right to unilaterally change the General Terms and Conditions at any time without having to inform the Cardholder of this individually and without any right to compensation for the Cardholder. All modifications in the General Terms and Conditions are published on the Tunnel Express website (www.tunnelexpress.com.au). The Cardholder undertakes to reread the General Terms and Conditions on the Website on a regular basis. Use of the Loyalty Card by the Cardholder after a modification in the General Terms and Conditions on the Website shall imply acceptance of the changed General Terms and Conditions.

 

WASH CLUB TERMS & CONDITIONS

  1. Membership fee will be automatically charged to customer’s credit card at the end of their membership. 
  2. In the event the customer wishes to cancel the Wash Club membership, cancellations must be received via email only by sending details to [email protected]. Full Name, RFID tag number and vehicle registration must be detailed in the email. Please allow a minimum of (7) business days prior to the next billing date for effect cancellation of program.
  3. There are strictly no refunds for partial months.
  4.  Wash Club members must contact Tunnel Express  to give notification of changes to contact or billing information, including but not limited to: change of address, email or credit card details. In the event Tunnel Express  is unable to charge a customer’s credit card due to card expiration or change of information, the customer’s program will be automatically deactivated. Reactivation will occur at current monthly rate.
  5. Wash Club  RFID tags remain the exclusive property of Tunnel Express  and must be surrendered on request. In the event that RFID tags are tampered with or the program is used in any way inconsistent with its Terms & Conditions, the program will be immediately voided and all monies will be forfeited.
  6. Damaged  Wash Club RFID tags will incur a $5 issuance and replacement fee. No exceptions.
  7. The  Wash Club program cannot be combined with any other program(s) or discounts including, but not limited to pre-paid washes, vouchers, fleet and/or coupons, or promotional offers/special event pricing.
  8. The  Wash Club program entitles membership holders to wash their vehicle a maximum of once/day.
  9. Tunnel Express  reserves the right to close due to poor weather conditions, major holidays or equipment failure.
  10. Tunnel Express  may increase monthly rates with notice posted on-site and online at least 14 days in advance.
  11.  Wash Club memberships are intended for a single vehicle use. Fraud will result in immediate termination of the Wash Club program.
  12. Tunnel Express reserves the right to unilaterally change the general Terms and Conditions at any time without having to inform the Wash Club member of this individually and without any right to compensation for the cardholder. Updated Terms and Conditions are published on Tunnel Express website. The Wash Club member undertakes to reread the general Terms and Conditions on the website on a regular basis. 
  13. Tunnel Express Wash Club is not applicable to taxis or ride sharing vehicles.

 

FLEET CLUB TERMS & CONDITIONS

1. Registered vehicle(s) using the Fleet Tag option must have a Tunnel Express RFID (Radio Frequency Identification) tag affixed to vehicle windshield. A damaged RFID tag must be reported to Tunnel Express immediately and replaced. Attempts to remove the tag will destroy it and will keep it from operating.
2. Members will incur a fee for replacement of any lost or destroyed RFID tag.
3. Member must notify Tunnel Express of any change in vehicle ownership, so that membership can be transferred accordingly.
4. Valid credit card required to participate in program.
5. Member agrees that the credit card they provide will be automatically charged on a pay per use basis on the last day of each month. On the first of the month your company will be emailed a usage report showing date, time & wash selected.
6. In the event that the customer wishes to cancel program, cancellation must be received by a member of our management team in writing via contact us web form.
7. If participation is canceled, the credit card on file will be automatically charged for any outstanding washes.
8. It is the customer’s full and sole responsibility to contact Tunnel Express to give notification about any changes of contact or billing information. Contact our management team at (03) 8669 1791 or via the Contact Us web form.
9. At least seven (7) working days will be required before your billing date for cancellation of program takes effect.
10. In the event that Tunnel Express is unable to charge a customer’s credit /debit card due to an expiration date on the credit/debit or other change in information, the Fleet’s participation in the program may be suspended and RFID tag(s) de-activated.
11. Vehicles must conform to the Tunnel Express standards. Modifications outside of Tunnel Express standards to existing customer’s vehicle may require program termination. Please see location manager for confirmation that vehicle meets standards.
12. RFID tags remain the exclusive property of Tunnel Express and must be surrendered upon request. In the event that RFID tag is tampered with or the program is used in any way inconsistent with its terms and condition, the program will be immediately voided and all monies will be forfeited. Failure to return any and all stickers at the termination of this program will result in a charge to the credit card on file, for the replacement cost of RFID tags.
13. Pricing and terms & conditions are subject to change at any time without notice.
14. Tunnel Express reserves the right to terminate any Fleet Club program at any time, without notice.
15. No refunds for days that we close early or do not open due to weather or equipment maintenance.
16. The Fleet Club cannot be used in conjunction with any other offer or discounts.

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